The item is not as described

Item not as described

If the received item does not match the listing description:

1. Do not confirm receipt yet.
2. Open a dispute from My orders → I have a problem with my order.
3. Select the reason "The item does not match the description".
4. Upload clear photos of the received item.
5. Our team will review the case and notify you of the resolution.

If the dispute is resolved in your favour, you will receive a full refund.